Chatbots: The Future of Online Marketing and Customer Service
You have probably heard of streamlabs chat bot, Google bot chat, Manychat, Microsoft chat bot and etc. In this article, we will try to figure out how chatbots are likely to affect the future of online marketing and customer services. If you have been hearing of the word and wondering what’s all about these bots, then your time is not wasted.
What are Chatbots?
According to Wikipedia, “Chatbots which are also known as a talkbots, chatterbots, Bots, IM bots, interactive agents, or Artificial Conversational Entities) are computer programs or an artificial intelligence which conducts a conversation via auditory or textual methods”.This means that such programs are designed to act as humans while responding to clients and or customers or etc by way of answering programmed questions or talks during a conversation.
Where are Chatbots used?
According to Sproutsocial.com, “Chatbots leverage chat mediums like SMS text, website chat windows and social messaging services across platforms like Facebook and Twitter to receive and respond to messages. Chatbots come in all forms. There are some fun and goofy chatbots like Cleverbot, a chatbot that chats with real people and learns as it goes”. An example is entering a Chat session on a certain website and being responded to by the bot instead of human right from the start to end.
Examples of the best Chatbots
Livechatinc.com shared a collection of up to 6 lovable chatbots, each has its own unique feature set, there by helping you to choose the one that suits your business best. The list included BotEngine, Clare.AI, NanoRep, Twyla, Botsify and Morph.ai. Articled added on that several reason came in for having the best chatbot for example, “Chatbots can answer customers’ inquiries cheaply, quickly, in real-time. Another reason is the ease of installation of such chatbot: once you have a fine live chat app, it takes a couple of minutes to integrate a chatbot with it”.
How Chatbots help in increasing Conversion
In a 5 minute read article, Markgrowth.com shared 3 ways how chatbots can help to increase conversion and they included, “Making sales steps shorter, having an excellent customer service and gaining insights and use them to upsell or cross-sell”. When you read the above article, you will be able to know the depth on why you might need one for your business.
The Most Innovative Chatbots on the Web
Wondering if Chatbots can be a great deal for you, check out Wordstream.com’s article where they shared the 10 companies using chatbots to provide better customer service, seal deals and more.