How To Get Free Water Access From NWSC Uganda: All Your Questions Answered

Here’s what you should do to get free water access from NWSC in Uganda.

Ever wondered how you could get unlimited access to free clean water in Uganda courtesy of the National Water and Sewerage Corporation? This post covers those tricks everyone else is doing just to have free water access anytime at home or even at the office.

If you are keen to know, and also make use of tricks, this post has got you covered. All you need is to keep reading.

Disclaimer: This isn’t an NWSC water hack, but an informational guide that will help you discover the legitimate way to have free water access for personal or even business use.

About NWSC?

National Water and Sewerage Corporation is a government agency with the mandate to operate and provide water and sewerage services in areas entrusted to it. As of 2021, NWSC was serving 258 towns and serving more than 15,000,000 people.

How do you get water from NWSC?

You can get water from NWSC by applying for a new water connection.

Applying for a new water connection can be done online or at any of the NWSC branches near you. New water connection applicants must submit all required details and documents in addition to paying the associated connection fees.

Requirements for NWSC Water connection

A sketch map of the property to be connected
Copies of Land title or Plot agreement
National ID copy or passport for foreigners
Introduction letter from LC
Passport sized photos

The requirements above must be scanned and saved in PDF if you are to use the online application process. For offline applications, simply photocopy and attach it to your application.

How to apply for a new NWSC water connection

To apply manually, visit any nearest NWSC branch office and ask for new connection forms. You should fill out the form, attach all requirements and submit it.

To apply for NWSC water connection online;

Visit the “nwsc online application portal”
Click “Start application”
Fill personal details
Fill address details i.e. Kampala
Choose a branch that’s near your property
Fill in connection details including the proposed connection, the purpose of the connection, number of meters needed on the property
Upload supporting documents including national id, photocopy of the land title or sales agreement, lc1 letter, sketch map of the way to the property, and passport photo.
Review details and complete the application.

After successful completion of the application, download the application form and take note of your application code for your tracking purposes, for example, NWSC_21/07/2022/66723.

You are ready to make the necessary payments for the application to the bank as shown on the payment slip. You are advised not to make any extra payments before or during, and after the connection apart from that issued on the payment slips. A survey will take place to help in determining the connection materials.

How does NWSC Bill Customers (Billing System)

National Water and Sewerage Corporation billing system is read and issue bill. A NWSC staff goes to the field with a map showing customers connected to the grid. On reaching the home with an active water connection, a meter reading takes place and a tax invoice is issued to the customer.

The NWSC tax invoice contains date, customer details (customer number and property number), basis of charges for domestic usage, meter details including serial number, current, and previous water consumption, balances B/Fwd, payments, adjustments, etc.

How to Pay NWSC water bills

Banks
Cheques
Debit Cards
Mobile money
EzeeMoney
Quick Teller
PayWay
Etc

NWSC supports a wide range of ePayments when it comes to paying bills. Customers can choose the preferred bill payment option from a wide range of options available. You can pay right from your phone using Airtel Money, MTN Money, or apps such as FlexiPay, etc.

How to Check the Water Bill Issued By NWSC?

Email
Tax invoice
NWSC App

NWSC sends water bills to the registered email address of the property owner. I have always received my bills timely in my email because I added that information when I was applying for a new connection. You can also check the issued tax invoice since it contains the current bill including the previous reading. Alternatively, you can download the NWSC Mobile app and use it to check your bills from time to time.

How Much is an NWSC Unit of Water?

Consumer	Category (UGX) M3	Price Per Unit (UGX )	Cost Per Jerry can (UGX)
Public	Standard pipe	1,060 per m3	25
Domestic	Home	3,727 per m3	88
Institution	Government	3,771 per m3	89
Commercial	< 1500m3 per month	4,473 per m3	105
Commercial	< 1500m3 per month	3,575 per m3	84
Industrial	< 1000m3 per month	4,473 per m3	105
Industrial	< 1000m3 per month	2,500 per m3	59

The table above shows the amount the National water and sewerage corporation charges per unit of water. The amount in UGX varies depending on the consumer and category of connection. You can check updated costs on the tariff guide page.

How do I contact NWSC?

Whatsapp number
Toll-free numbers 0800200977 or 0800300977
Email: [email protected]
Visiting any NWSC branch; Nateete, Industrial Area, Kisenyi, Nansana, Kyengera, etc
HQ office located at plot 3 Nakasero P.O. Bpx 7053 Kampala