How To Fix Dstv / Gotv Account Has Been Suspended

Gotv and Dstv Error codes Are you seeing the error message of Dstv or Gotv account suspended even after you have paid your subscription? You shouldn’t worry since reading this post will help you solve and fix the problem easily and by your own self.

It so happens that many Dstv and Gotv subscribers tend to encounter this error of account suspended especially when they take long to renew their subscriptions where by upon payment and recharging, the decoder will continue to show account suspended.

That is why in this post, I am sharing with you some of the alternatives re-activation options you can try out by your self, so as to have your Dstv or Gotv account reactivated from the suspended mode.

And below are the alternative ways you should try out in your bid to solve the suspended error on your decoder. Also, you can read on how to solve error codes e48-23 and e016.

Restarting your Dstv or Gotv decoder

Please don’t confuse restarting and resetting since the two terms are different from one another. Here, I am talking about restarting your decoder by way of turning it off and unplugging it off power for some seconds like 60. After, you should put back your decoder into power and restart it again. This is a way to clear any network generated error and many share how it works for them.

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Use the Gotv or Dstv self help service web portal

By accessing the self help portal, you will be able to solve more than a single issue or error. You only need to enter your IUC number and pressing the clear button. This will help your decoder cleared and the suspended error is most likely to disappear upon restarting your device.

Engage Dstv instant online live chat

You will need to communicate with the Live Chat Team for immediate online assistance. Kindly use this link and at the top right select Live Chat.

Call Dstv / Gotv customer care numbers basing on your country

One of the last alternative ways to have your account re-activated from the suspended mode is to call the customer service help numbers. Explain your error to them and they will do a remote reset from their end. This is another proven way to go about this problem easily.

You can use the contact numbers 0312245245, 0312246220 for DSTVUganda, 0711066000, 0204236000 DSTVKenya, 08039003788 DSTVNigeria and or, walk in to any of the Multi-choice offices in your country or state or city.

Written by KWS Adams

My name is KWS Adams . (Call me Kateregga). I am an IT addict who loves playing around with computers and internet. Computers help me try out different things while turning them into reality, while the internet powers me stay live online. Besides computers, I am a project planning and management professional with an Award obtained from MUK, one of the oldest and best Universities in Africa. Find me on Twitter, Facebook and Whatsapp. Find more on how to contact me using the contact me page.


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  1. I recharged my gotv since 19th of July 2020 till now,they said am suspended, pls you guys should help me out,surname-GEOFFREY. iuc-4613047055,phone number-08030918862

  2. I load 1900 since yesterday and it has been showing suspended, pls clear it
    IUC NUMBER 7020861756

  3. I recharged my account on Sunday April 26 2020 with the sum of 1900. My iuc number is 2028704115. Till now my account is still suspended. Pls look into this as soon as possible.

  4. My Acct have been suspended, even after subscription still can’t watch it. Pls reactivate for me. IUC num
    is 7017602541. Customer care Num is not going through

  5. My account is inactive and I recharged 2days ago. Please help me reactivate it. My IUC is 4623112684. Gotv

  6. My Gotv has been suspended after payment, please help me fit it fast IUC- 7031961275. Account name- Michael Aniola

  7. Pls my Gotv has been suspended and I subscribe 3 days ago so kindly reactivate it back for me IUC 7023816381

  8. What is going on with my Gotv I subscribed now and still saying my subscription has expired here is my Gotv iuc number 2020629789

  9. My account is blocked and av paid yesterday 18/07/2019,pls hlp me active IUC is 7018766470.thank u

  10. Help me and reset my decoder iuc no 7037006448 I have paid through Visa card and stii showing erro

  11. I think the idea of suspending people’s account once their subscription expires is a way of forcing us to pay or else we face the stress of reconnecting. Just like how NEPA will disconnect your house and you even pay reconnection fees.

    This is another forum of slavery from Gotv and it’s owners. I need to start looking for other options and encourage other cable TV to come up. We cannot continue with this.

  12. I don’t know why my GOtv account is suspended after I subscribed this morning, please help, this is my IUC number 7023991344

  13. my govt account have been suspended in the middle of month before subscription expires…please help IUC 2017412105

  14. Please my friend just subscribed for me and is showing E16 is currently scrambled when I went to clear the error code online is saying have been suspended and my subscription ended Dis January so why the suspension? And I have a program to watch .please do rectifie it my ICU number is

    Thank u

  15. Please my Gotv is suspended
    And I recharged on it, and its showing but its not giving sound.
    Please help me out

  16. Oh no! Your DStv account is suspended.Please contact our call centre today to reconnect and enjoy great TV entertainment.
    My acc is 1031448762
    Pls help from Uganda

  17. I see people with similar complaints. How come after upgrading to gotv max you tell me my account is suspended. You should activate me now. My lUC number is 2017408195

  18. what nonsense is this…this gotv of a thing is so annoying…how did I subscribe gotv max and u guys suspended my account!!!!

  19. Please I just upgraded to GOTV max and I got suspended. Help me…..
    Here are my details: IUC NUMBER is 2016072986

  20. Customer care number is just eating my airtime and they don’t answer 😡😡😡😡my gotv has been suspended and i have subscribed

    • The same is happening to me right now…. my account was suspended immediately my sibsubscript expired… I don’t understand that and trying to recharge, am getting all manner of response

    • Same thing with me,I just subscribed gotv max and now,nothing is showing…they’re telling me my account has been suspended..what nonsense!!!!

  21. I payed the #3200 GoTV subscription when I normally pay for the #1900 and it says my account has been suspended .. my IUC number is – 2018869411

  22. Hello… please I’ve issues with my got cos it has been suspend tried all means to reactivate but it’s not working. please help me out my iuc number is 7017709153, thanks

  23. My dstv account has been suspended ..iuc-4129188610 pls help.. Its always a struggle each time i want to subscribe.. Im very much tired honestly

  24. My GOTV account 7016604446 has been suspended, I have tried every method from SMS to calling customer care service to going online through the website but still nothing, it’s still suspended..
    Please help my kids won’t let me be…
    Help reactivate it please.

  25. Oh no! Your DStv account is suspended. Please contact our Call Centre today to reconnect and enjoy great TV entertainment.
    Please help

  26. Gotv sucks, this error code is so annoying now my account got suspended, the customer care are saying shit, I can’t speak directly to someone, the sms isn’t going through

  27. Please my gotvgotv has been suspended after paying the subscription fee of 1774 as I was told I have 126 naira in my account (I do 1900 bouquet . Please help me out . I don’t know any customer care number. Thanks

  28. Good morning, please help me I subscribe to my gotv account this morning and I discovered is been suspended after payment, this is my gotv code 7020813496

  29. DSTV and M Net client fpr more than 20 years My DSTV was disconnected due to non payment just after the 16th of June it is now the 2 of July if I pay I need to pay for a full month with reconnection although I did not have the ability to watch as my service has been suspended I would need to pay again on the 16th of July this is a rip of how can I pay for no service I do not have a contract only month to month ….. please help me if I am wrong

    • Please renew your subscription and make a call to customer care. Read them your account number and you will have it activated. You can alternatively wait for a few minutes and it will be back

  30. I paid 1,250 subscription after 2mths of not subscribing but I’ve been paying 3,650 before. I paid online and they say my account has been suspended. Please help me rectify this, i want to watch world cup!!!

    • I can see you paid less when compared with your usual subscription. If you were changing a subscription plan, you might consider calling customer care or using the app to change the plan.

  31. My gotv account is currently suspended and on searching channels does not show any channels found. Signal strength and quality is in higher level my iuc number is 2017015715 please help

    • Sorry for the interruptions Some. Please try to cross check your Aerial and see if it is in the right position. You can also change it and see if it works. But if this is due to account suspended, then try to contact GOTV customer care helpline depending on where you are and let them know about your issue. Yes you may have paid and activation may take sometime. Contacting support will help you have the issue resolved urgently.

  32. I recently Paid via Quickteller yet my acct is still suspended,
    GoTV payment of NGN 1,900.00 for 2014201844 was successful. REF: 10942561348819

    Kindly help me reactivate my Account which I have not used since almost a year now.

  33. I paid my Gotv twice a row but no reviews yet, my IUC number is 4620824660 name KAURE – Namibia ,Windhoek.

  34. please help me re-activate my Gotv account it has been suspended.i need to IUC NUMBER is 2021789080…the name of the account is OLOJEDE phone numbers are 09061746725 and 08023945659….lagos state …nigeria

    • If you have paid your subscription, your account should have been re-activated by now. Just in case it isn’t yet, then respond to thread. Thank you for the comment Pelumi

  35. I have just paid 1900 today for gotv iuc 7017562310 it is still showing error16. This is why I first abandoned the service

  36. Please my gotv just expired after subscribing it’s showing account suspended please help me check my name is Afer Joy Iuc number: 7013590371

  37. Please help me to re_activate my Gotv account it has been suspend now. I need to reactivate. My IUC No is this (2004434503) please do it in time for me, my is *Oluwasegun Adeniran* +2348066490055* Abeokuta Ogun State*Nigeria

  38. Dstv company is not functioning anymore.I have been calling them since
    so that they will rectify my dstv problem since last week and they are not answering me

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