How To Fix Dstv / Gotv Account Has Been Suspended

Gotv and Dstv Error codes Are you seeing the error message of Dstv or Gotv account suspended even after you have paid your subscription? You shouldn’t worry since reading this post will help you solve and fix the problem easily and by your own self.

It so happens that many Dstv and Gotv subscribers tend to encounter this error of account suspended especially when they take long to renew their subscriptions where by upon payment and recharging, the decoder will continue to show account suspended.

That is why in this post, I am sharing with you some of the alternatives re-activation options you can try out by your self, so as to have your Dstv or Gotv account reactivated from the suspended mode.

And below are the alternative ways you should try out in your bid to solve the suspended error on your decoder. Also, you can read on how to solve error codes e48-23 and e016.

Restarting your Dstv or Gotv decoder

Please don’t confuse restarting and resetting since the two terms are different from one another. Here, I am talking about restarting your decoder by way of turning it off and unplugging it off power for some seconds like 60. After, you should put back your decoder into power and restart it again. This is a way to clear any network generated error and many share how it works for them.

Use the Gotv or Dstv self help service web portal

By accessing the self help portal, you will be able to solve more than a single issue or error. You only need to enter your IUC number and pressing the clear button. This will help your decoder cleared and the suspended error is most likely to disappear upon restarting your device.

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Engage Dstv instant online live chat

You will need to communicate with the Live Chat Team for immediate online assistance. Kindly use this link and at the top right select Live Chat.

Call Dstv / Gotv customer care numbers basing on your country

One of the last alternative ways to have your account re-activated from the suspended mode is to call the customer service help numbers. Explain your error to them and they will do a remote reset from their end. This is another proven way to go about this problem easily.

You can use the contact numbers 0312245245, 0312246220 for DSTVUganda, 0711066000, 0204236000 DSTVKenya, 08039003788 DSTVNigeria and or, walk in to any of the Multi-choice offices in your country or state or city.

KWS Adams

My name is KWS Adams. Blogging is my Passion. I love writing and sharing about everything. Connect me on Twitter, Facebook and Whatsapp.

120 Responses

  1. Aderibigbe Tunde says:

    My Gotv has been suspended after payment, please help me fit it fast IUC- 7031961275. Account name- Michael Aniola

  2. dominic says:

    pls update my decoder, i recharge is not showing. iuc 4623143809

  3. Adegbesan says:

    Pls help me IUC NO- 7023730143

  4. Uti Daniel E says:

    pls my gotv account has been suspended after payment pls re connect it for me

  5. elishipha wangeci mwangi says:

    kindly reactivate my gotv…its still suspended even after paying…IUC Number 7032172688

  6. Mabel haruna says:

    My gotv has been suspended after subscprition yesterday 24/8/2019 pls here is my iuc number 4623404138

  7. Bright says:

    Please help me reactivate my gotv Inc 2019475207

  8. Olaloye ayodeji says:

    My gotv has been suspended after i subscribed to it yesterday help me out..iuc no: 7032626321

  9. Kayode says:

    Pls my gotv has been suspended 4 days ago so kindly reactivate it back for me IUC 7017666210

  10. Abdulazeez says:

    Pls my Gotv has been suspended and I subscribe 3 days ago so kindly reactivate it back for me IUC 7023816381

  11. Baoku Michael says:

    My Gotv account has been suspended please help me reconnect. IUC 2019125012

  12. Ogunniyi says:

    My account has been suspended would you please help in reconnecting it. IUC 4613568176.

  13. Joda omolabake says:

    Pls reactivate my gotv iuc 7020933483 I’ve been on it since morning

  14. Adeleke gideon says:

    What is going on with my Gotv I subscribed now and still saying my subscription has expired here is my Gotv iuc number 2020629789

  15. JIMOH OLALEKAN says:

    Please help me clean the error on my account….IUC NO: 7034442578

  16. Akinade saheed says:

    Please my got with UIC number 2009426132 is suspended help me re-activate it. Thanks in advance.

  17. EFE Freeborn says:

    pls reactivate uic 2016941180.

  18. Testimony says:

    My account is blocked and av paid yesterday 18/07/2019,pls hlp me active IUC is 7018766470.thank u

  19. Timothy Nnamani says:

    Help me and reset my decoder iuc no 7037006448 I have paid through Visa card and stii showing erro

  20. Lewa Mwasambu says:

    My account has been suspended would you please reconnet it IUC 2018810879

  21. Ernest Boateng says:

    Pls help me i have been suspended my IUC number is 4623688968

  22. Charles says:

    Help me. I’ve been suspended for some hours now even after subscribing…

  23. Josephine says:

    I’ve paid still suspended my IUC 4622413446

  24. Alabi yewande says:

    Pls help me reset my gotv my iuc no is 2029068340 tks alabi yewande

  25. Otiwo says:

    I think the idea of suspending people’s account once their subscription expires is a way of forcing us to pay or else we face the stress of reconnecting. Just like how NEPA will disconnect your house and you even pay reconnection fees.

    This is another forum of slavery from Gotv and it’s owners. I need to start looking for other options and encourage other cable TV to come up. We cannot continue with this.

  26. franca says:

    Pls help me out, my gotv was suspended after I Recharge 7031496471

  27. Simeon jimoh says:

    I don’t know why my GOtv account is suspended after I subscribed this morning, please help, this is my IUC number 7023991344

  28. Elechi Loveth says:

    My gotv account is saying suspected, I reactivated with #1900 7031918641.

  29. Ruth says:

    Please reactivate my Gotv which is suspended 2017832796

  30. BENSON says:

    Please reactivate my suspended GOTV account 4622928162

  31. Joseph Kinyua says:

    my govt account have been suspended in the middle of month before subscription expires…please help IUC 2017412105

  32. Toyin says:

    Please have suspended even have payment 2019452830

  33. Lewis calista says:

    Please help me,my gotv account has been suspended even hours after subscribing

  34. Samwel Bundi says:

    My account has been suspended and i just did the subscription
    IUC No 2014219166

  35. Dare says:

    My account has suspended and have just did my subscription 4613355360 reference no 896616558958

  36. Medsbowjay Baba says:

    please help me in re-activate my dstv decoder it has been suspended 4275775900

  37. DJ Activity says:

    Please Activate this suspended Accounts 4275775900

  38. juliet nzuma says:

    Enter your comment here…my Gotv is suspended and i have paid.
    my iuc number is 20

  39. Max says:

    Are you able to fix my Dstv it got suspended?

  40. Gloria David says:

    Please my friend just subscribed for me and is showing E16 is currently scrambled when I went to clear the error code online is saying have been suspended and my subscription ended Dis January so why the suspension? And I have a program to watch .please do rectifie it my ICU number is

    Thank u

  41. Oyin says:

    please help out… my got has been suspended.. please reactivate me.. ..i just subscribed 2020779653.

  42. Adesanya says:

    I subscribed but my account have been suspended pls help
    IUC 7016552537

  43. Adebayo Temitope says:

    Please activate this suspended account
    Iuc :2004526439
    Adebayo adebanjo.
    Thank you.

  44. Adebayo Temitope says:

    Please my Gotv is suspended
    And I recharged on it, and its showing but its not giving sound.
    Please help me out

  45. Urch小黑 (@Urch55583528) says:

    Oh no! Your DStv account is suspended.Please contact our call centre today to reconnect and enjoy great TV entertainment.
    My acc is 1031448762
    Pls help from Uganda

  46. adeleye john says:


  47. Pamela says:

    My gotv account has been suspended, my IUC NUMBER is 2029278230,i paid on 3 nov

  48. Kadigo Mark Marvin says:

    I see people with similar complaints. How come after upgrading to gotv max you tell me my account is suspended. You should activate me now. My lUC number is 2017408195

  49. Nelly jane says:

    what nonsense is this…this gotv of a thing is so annoying…how did I subscribe gotv max and u guys suspended my account!!!!

  50. Eze Uchechi Ifeoma says:

    Please I just upgraded to GOTV max and I got suspended. Help me…..
    Here are my details: IUC NUMBER is 2016072986

  51. Pedro says:

    Customer care number is just eating my airtime and they don’t answer 😡😡😡😡my gotv has been suspended and i have subscribed

    • Foluke babajide says:

      The same is happening to me right now…. my account was suspended immediately my sibsubscript expired… I don’t understand that and trying to recharge, am getting all manner of response

  52. Nwaedozie says:

    Please help my decoder has been suspended 4613281253

  53. Olowonibi Sunday says:

    Please do help me to activate this suspended accounts for me
    Name Olowonibi Sunday
    IUC Number: 4613784981
    Email: [email protected]
    Phone Number: 08077764780 or 09092885600


  54. Dayzigha precious says:

    I subscribe 3300 and now my account is suspended my iuc number is 7013592196

    • Nelly jane says:

      Same thing with me,I just subscribed gotv max and now,nothing is showing…they’re telling me my account has been suspended..what nonsense!!!!

  55. Anthonia says:

    Pls my GOtv has been suspended pls help 7020910969

  56. sanni ikumah says:

    my account has been suspended and is so annoying please you guy should activite it plz iuc number 2029193769

  57. Bob says:

    Hello my Gotv has been suspeneded , i cant understand why but fraustrating. My IUC number is 4613264644

  58. Larry says:

    Please my account has been suspended. I need help 2022754426

  59. Frankie147 says:

    I payed the #3200 GoTV subscription when I normally pay for the #1900 and it says my account has been suspended .. my IUC number is – 2018869411

  60. Praise says:

    Hello… please I’ve issues with my got cos it has been suspend tried all means to reactivate but it’s not working. please help me out my iuc number is 7017709153, thanks

  61. Ann says:

    My dstv account has been suspended ..iuc-4129188610 pls help.. Its always a struggle each time i want to subscribe.. Im very much tired honestly

  62. Ty says:

    Please help reactivate my IUC number is 7024048320

  63. Fasasi Toheeb says:

    My gotv account has been suspended ,iuc number:7022447913

  64. Foluke babajide says:

    My GOTV account 7016604446 has been suspended, I have tried every method from SMS to calling customer care service to going online through the website but still nothing, it’s still suspended..
    Please help my kids won’t let me be…
    Help reactivate it please.

  65. daud simon says:

    Oh no! Your DStv account is suspended. Please contact our Call Centre today to reconnect and enjoy great TV entertainment.
    Please help

  66. Benjamin says:

    Gotv sucks, this error code is so annoying now my account got suspended, the customer care are saying shit, I can’t speak directly to someone, the sms isn’t going through

  67. Maurine Muthoni says:

    Please help to remove the error,my UIC No is 4623728293

  68. Freda says:

    Pls help me remove the suspension my Gotv 2009376777

  69. Precious Michael says:

    My gotv has been suspended, thus is the ICU number 4601845383, please help me

  70. Ariyo Samson says:

    please activate my Gotv for me. IUV 4613856960 Ariyo Samson

  71. kenneth says:

    please help me remove my suspension from my got

  72. Adoghor Elvis says:

    Please help me remove suspension
    IUC 2019016910

  73. Shimma says:

    please my account is still suspended after subscribing 1,900 my iuc number is 7023569909 help me out

  74. Funmi says:

    Please my gotvgotv has been suspended after paying the subscription fee of 1774 as I was told I have 126 naira in my account (I do 1900 bouquet . Please help me out . I don’t know any customer care number. Thanks

  75. Pheebz says:

    We need services on Saturday too

  76. Odeseye says:

    Good morning, please help me I subscribe to my gotv account this morning and I discovered is been suspended after payment, this is my gotv code 7020813496

  77. Werner says:

    DSTV and M Net client fpr more than 20 years My DSTV was disconnected due to non payment just after the 16th of June it is now the 2 of July if I pay I need to pay for a full month with reconnection although I did not have the ability to watch as my service has been suspended I would need to pay again on the 16th of July this is a rip of how can I pay for no service I do not have a contract only month to month ….. please help me if I am wrong

  78. Peter says:

    pls help me out my gotv is suspended 2020982830

    • KWS Adams says:

      Please renew your subscription and make a call to customer care. Read them your account number and you will have it activated. You can alternatively wait for a few minutes and it will be back

  79. Dayo Aliu says:

    I’m from Nigeria, my account is suspended, my IUC is 7018760610, please fix it

  80. Dayo Aliu says:

    I paid 1,250 subscription after 2mths of not subscribing but I’ve been paying 3,650 before. I paid online and they say my account has been suspended. Please help me rectify this, i want to watch world cup!!!

    • KWS Adams says:

      I can see you paid less when compared with your usual subscription. If you were changing a subscription plan, you might consider calling customer care or using the app to change the plan.

  81. Some says:

    My gotv account is currently suspended and on searching channels does not show any channels found. Signal strength and quality is in higher level my iuc number is 2017015715 please help

    • KWS Adams says:

      Sorry for the interruptions Some. Please try to cross check your Aerial and see if it is in the right position. You can also change it and see if it works. But if this is due to account suspended, then try to contact GOTV customer care helpline depending on where you are and let them know about your issue. Yes you may have paid and activation may take sometime. Contacting support will help you have the issue resolved urgently.

  82. Ahhfjk says:

    I recently Paid via Quickteller yet my acct is still suspended,
    GoTV payment of NGN 1,900.00 for 2014201844 was successful. REF: 10942561348819

    Kindly help me reactivate my Account which I have not used since almost a year now.

  83. hidressstore says:

    Please re-activate my Gotv account 7023577884

  84. Joseph tukai says:

    My ICU 2017164833 is suspended please help me

  85. Sanni Adeola says:

    Please kindly help me re-activate my account. My IUC number is this (2003683338) Thanks.

  86. Engr Oyejide Akinboro says:

    Activate my suspended account my IUC 2020985240

  87. King says:

    I paid my Gotv twice a row but no reviews yet, my IUC number is 4620824660 name KAURE – Namibia ,Windhoek.

  88. olojede pelumi says:

    please help me re-activate my Gotv account it has been suspended.i need to IUC NUMBER is 2021789080…the name of the account is OLOJEDE phone numbers are 09061746725 and 08023945659….lagos state …nigeria

    • KWS Adams says:

      If you have paid your subscription, your account should have been re-activated by now. Just in case it isn’t yet, then respond to thread. Thank you for the comment Pelumi

  89. Nathaniel egwaoje says:

    I have just paid 1900 today for gotv iuc 7017562310 it is still showing error16. This is why I first abandoned the service

  90. Afer Joy says:

    Please my gotv just expired after subscribing it’s showing account suspended please help me check my name is Afer Joy Iuc number: 7013590371

  91. Joseph says:

    Activate these suspended accounts for me
    IUC NO. 7017616720

    IUC NO. 2017086944

  92. Oluwasegun Adeniran says:

    Please help me to re_activate my Gotv account it has been suspend now. I need to reactivate. My IUC No is this (2004434503) please do it in time for me, my is *Oluwasegun Adeniran* +2348066490055* Abeokuta Ogun State*Nigeria

  93. Faruq says:

    Dstv company is not functioning anymore.I have been calling them since
    so that they will rectify my dstv problem since last week and they are not answering me

  94. Faruq says:

    Dstv company is not functioning anymore.I have been calling them since

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