Are you seeing the error message of Dstv or Gotv account suspended even after you have paid your subscription? You shouldn’t worry since reading this post will help you solve and fix the problem easily and by your own self.
It so happens that many Dstv and Gotv subscribers tend to encounter this error of account suspended especially when they take long to renew their subscriptions where by upon payment and recharging, the decoder will continue to show account suspended.
That is why in this post, I am sharing with you some of the alternatives re-activation options you can try out by your self, so as to have your Dstv or Gotv account reactivated from the suspended mode.
And below are the alternative ways you should try out in your bid to solve the suspended error on your decoder. Also, you can read on how to solve error codes e48-23 and e016.
Restarting your Dstv or Gotv decoder
Please don’t confuse restarting and resetting since the two terms are different from one another. Here, I am talking about restarting your decoder by way of turning it off and unplugging it off power for some seconds like 60. After, you should put back your decoder into power and restart it again. This is a way to clear any network generated error and many share how it works for them.
Use the Gotv or Dstv self help service web portal
By accessing the self help portal, you will be able to solve more than a single issue or error. You only need to enter your IUC number and pressing the clear button. This will help your decoder cleared and the suspended error is most likely to disappear upon restarting your device.
Engage Dstv instant online live chat
You will need to communicate with the Live Chat Team for immediate online assistance. Kindly use this link and at the top right select Live Chat.
Call Dstv / Gotv customer care numbers basing on your country
One of the last alternative ways to have your account re-activated from the suspended mode is to call the customer service help numbers. Explain your error to them and they will do a remote reset from their end. This is another proven way to go about this problem easily.
You can use the contact numbers 0312245245, 0312246220 for DSTVUganda, 0711066000, 0204236000 DSTVKenya, 08039003788 DSTVNigeria and or, walk in to any of the Multi-choice offices in your country or state or city.