YES! You can swap your StarTimes decoder if you have a reason to. Swapping means getting a replacement, exchanging, or switching to a different box set from the current one you have been using. With new technology emerging every day, the need to upgrade from the ordinary to the latest devices has also increased.
That time when I wanted to switch from my single to the new StarTimes 2-in-1 combo decoder, what I did was a swap. Yes, after contacting my dealer, and whom I hope did it through customer service, arrangements were made and I was able to get a new 2 in 1 (digital terrestrial television / digital satellite direct to home) decoder.
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The reason why I exchanged my T1 ordinary for this new DTT/DTH device was very simple. Taking advantage of the normal aerial (antenna) and the dish at the same time without paying any extra is the feature I was hunting for, and which finally I am still enjoying.
How to swap startimes decoder?
- Contact your local startimes agent or customer care.
- Let them know you are interested in an exchange.
- Inquire if the decoder exchange is ongoing, or what you can do.
- Take your ordinary and they will replace it with a new one.
- You can also make use of the self-care option and see if it works.
Why migrate to the Combo?
- Enjoy latest technology
- Is 2-in-1 (DTT/DTH)
- Supports both terrestrial and satellite
- Lowest prices if you are buying than an exchange
- High definition views
The above being said, let me answer some of the burning questions with these TV box sets.
How to change bouquet?
Changing your bouquet can be done in a number of ways. On your mobile, launch the StarTimes-app, log into your account, go to settings under me, change bouquet. Or, simply call a customer care representative, read them your account and you will be helped. Remember, different bouquets attract different subscription fees eg Nova is different from others.
How to find card number?
Your card number is located on the back of the card. This number acts as your account number when it comes to renewing your daily, weekly, or monthly subscription. To find it, turn off your decoder and plug it out from any power source. Remove the card and turn it upside down. You will see your card number.
ALSO READ: How To Change Paid TV Decoder Into FTA?
No signal and No service errors
With no signal, the reason is most likely associated with your antenna, connectors, cables, and weather. If it is raining, that is inevitable. On the other hand, make sure the antenna is well connected in the right position with no loose connection. With no service, either you have not paid your subscription, or you have paid but are still not activated since it takes a few minutes.
In any case, the above errors persist, I strongly advise you to contact StarTimes customer care using their helpline number depending on your country. It can be tollfree or even using the self-help portal.
