PayPal Error! Sorry We Can’t Link These Accounts! The Safaricom M-PESA Validation Service Is Currently Unavailable

The Safaricom M-PESA validation service is currently unavailable. When PayPal announced their Partnernship with Safaricom’s M-PESA service, I personally thought that making transactions online directly from my M-PESA without the need to add funds to my bank had got a solution. But, this looks to have never been fulfilled at least on my side.

My name is JOY, and Yes, I own a PayPal account and a M-Pesa account which is in good working condition. Both of my accounts are in good standing thus meaning that I am able to transact either way. When I load funds on my MPESA, I am able to use them for different purposes including sending, payments and Airtime. The same happens to my PayPal account.

A few days back, I decided to start using PayPal’s new feature of linking my M-PESA with my PayPal but for a full week now, this has failed to work. First I thought it was a temporary problem but now, I am coming to think that it is something more less permanent on my side as every attempt returns this error ” Sorry, we can’t link these accounts. The Safaricom M-PESA validation service is currently unavailable.Try again or contact us.”

The Safaricom M-PESA validation service is currently unavailable.

All efforts to link my M-PESA with PayPal have been fruitful besides the fact that I have tried to contact both parties involved right from TransferTO, Safaricom and the latest being PayPal. The sad thing is that Transferto confirmed it was Safaricom’s error while Safaricom said it was something to do with PayPal side. See responses below.

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Transferto Response

Safaricom's response

PayPals response

Like you see the above, Safaricom said that I had to update the names on my account. The exact way the wrote as the format is what my names are on PayPal. This made me wonder which is which and who is supposed to rectify the above.

My worry is not being in position to link my accounts due to this error “Sorry, we can’t link these accounts. The Safaricom M-PESA validation service is currently unavailable.Try again or contact us.” which I am starting to think that neither of the three is able to solve it.

My question and the reason for this post is to know if any of you has gone through the same and if yes, how you managed to have this solved. I really need to link this up and hopefully your answers via comments will help me successfully link my M-PESA with PayPal.

Written by KWS Adams

My name is KWS Adams . (Call me Kateregga). I am an IT addict who loves playing around with computers and internet. Computers help me try out different things while turning them into reality, while the internet powers me stay live online. Besides computers, I am a project planning and management professional with an Award obtained from MUK, one of the oldest and best Universities in Africa. Find me on Twitter, Facebook and Whatsapp. Find more on how to contact me using the contact me page.


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  1. I also expereinced the same issue but for more than a month now and Safaricom and Paypal gave me the same exact answers. I think there is something not being mentioned here by both parties.

  2. Thanks for sharing this experience.

    Well as for me, the linking was done in a snap. But the withdraw from PayPal to M-Pesa failed due to a temporary error. So for now have to rely on Equity Bank which is actually slow compared to what M-Pesa promises.
    Was the verification finally resolved for you?

    • JOY never succeeded to link her accounts. The sad thing is that neither PayPal, Transferto or Safaricom has the solution. Anyways, thanks for sharing. Will contact JOY and see if she was able to succeed.

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